Blackwoods | All Your Workplace Needs

How do I register to order online?
You can register to order online from blackwoods.com.au by selecting the REGISTER located under My Account Sign In option on the home page. Please fill in all fields with a red asterisk (*) next to it, as they are mandatory. Once you have submitted your online registration form our eBusiness team will validate your details and send a notification email with your username and password within 24 hours.

Why register with Blackwoods online?
Blackwoods online offers a complete online ordering solution that can be accessed 24 hours a day, 7 days a week, with an array of self-service online tools that will save you time and money, including:

Online catalogue
Real-time price and availability
Product information and images
Online ordering
Order confirmation (via email)
Saved carts
Order status
Order history
Invoice reprint
Workflow requisition and approval system
Pay account balances online

Why do I need a sign in username and password?
A sign in username and password allows us to identify who you are so that we can provide you with secure access our website to view your customer specific pricing, real-time availability at your local branch and enables you to place orders online.

Why do I receive a message telling me that my sign in username is not available?
Blackwoods currently has a large number of customers who have registered to use the website. It is possible that the sign in username you requested has already been allocated to another customer. If your sign in username is not available please enter a new one and select Check if username is available.

Can I have spaces in my sign in username?
Your sign in username cannot include spaces. However, an underscore ‘_’ character can be used instead of a space.

Do I need a Blackwoods account number to register online?
Yes. At present, online ordering from the Blackwoods website is only available to customers that have an account with Blackwoods. If you would like to apply for a Blackwoods trade account please click here.

Are my sign in username and password case sensitive?
Passwords are case sensitive. Usernames are not case sensitive.

What do I do if I have forgotten my password?
Click Sign In at the top of the sign in form then select Request forgotten password. Enter your sign in username then click Request Password. Confirm that your email address is correct then click Proceed. You will receive an email notification containing your password details. Alternatively, please contact eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au and quote your sign in username and we will send you a new password via email once we verify your details.

What do I do if I have forgotten my username?
Please call eBusiness Support on 1800 750 588 and will we send your sign in username and password via email once we verify your details.

Why can’t I sign in?
Please see the following steps for details on how to sign in to the Blackwoods website:

Once you have received your sign in username and password via email go to the Blackwoods website.
Go to the My Account Sign In Form, which is located within the right hand navigation bar on the home page. Enter your username into the field labelled Username then enter your password into the field labelled Password. Click the Sign In button.

Ensure that your sign in username and password are correct. If you are logging in for the first time, please make sure the details entered into the Existing Password field are the same as the details you received in the notification email and that you enter your new password correctly into the New Password fields. If you have already logged in before please ensure your sign in details are entered correctly. Please note passwords are case sensitive.

If you cannot remember your sign in details or still cannot sign in to the Blackwoods website please go to Forgot your details under the My Account Sign In form or call eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au and we send your sign in username and password via email once we verify your details.

How do I browse the online catalogue?
From the home page, select one of the options available under Browse By Category or alternatively, select PRODUCTS on the top navigation bar. You can also drill down directly to a product category by selecting the appropriate category from the product category drop down list, located within the left hand navigation bar once you have selected a product department from the home page.

How do I search for products using a Blackwoods part number?
Enter the Blackwoods part number into the Product Locator, located within the top right hand navigation bar of the home page and select the part number option, then click the SEARCH button. You can also select SEARCH on the top navigation bar and this will redirect you to the catalogue search page. Enter the Blackwoods part number in the search field, select PART NUMBER from the 'search by' drop down list and then click the SEARCH button. The product detail page for the part number entered will be displayed.

How do I search for products using keywords?
Enter the keyword(s) into the Product Locator, located within the top right hand navigation bar of the home page and select the keyword option then click the SEARCH button. You can also select SEARCH on the top navigation bar and this will redirect you to the catalogue search page. Enter the keyword(s) in the search field, select KEYWORD from the 'search by' drop down list then click the SEARCH button. A list of product groups where the product exists will be displayed. Click on the relevant product group to display a list of parts.

Why aren’t there any results for my search?
If there are no search results you may have entered too many keywords or entered a keyword or part number that could not be recognised.

Why can’t I see the entire Blackwoods catalogue online?
The Blackwoods online catalogue includes all products displayed within the current Blackwoods catalogue. Users may view different product ranges because they are setup with a customised catalogue, which includes:

Contract Items Only
Product Group Restrictions

If you are not setup with a customised catalogue and still cannot see the entire Blackwoods catalogue online please call eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au for assistance.

How do I place an order online?

Sign in to the Blackwoods website by entering your sign in username and password into the My Account Sign In Form located within the right hand navigation bar on the home page.
If you know the Blackwoods part number(s) of the product(s) you want to order enter the part number and quantity into the quick order form or the quick order pad located on the right hand side of the home page.
Search for parts using the Product Locator or browse through our online catalogue by selecting PRODUCTS from the top navigation bar. Once you find the part that you want to order, enter the quantity into the text field provided and click the Add to Order button.
Select View Order to see your order cart.
When you are ready to place an order click the Finalise Order button. Fill in your purchase order details then click the Submit button to process your order.
Once your order has been processed the Order Summary screen will appear with the details of your order.
When we receive your order an order confirmation will be sent to you via email.

How do I add parts to my order?
If you know the Blackwoods part number of the item that you want to order use the Quick Order Form or the Quick Order Pad, located on the right hand side of the home page. This feature is also available in the VIEW CURRENT CART page. If you have found a part that you want to order while browsing the online catalogue, enter the quantity you want in the product detail screen then click the Add to Cart button.

Why is there a date in the availability column?
Some parts are not held in stock or may be temporarily out of stock and the date indicates when we are expecting the part to come back into stock. The part can still be ordered and will be dispatched as soon as possible. For more information please contact your local Blackwoods branch on 13 73 23.

How does the Quick Order Form work?
For your convenience, the Quick Order Form is located on the right hand side of the home page and on the VIEW CURRENT CART page. Simply enter the Blackwoods part number and quantity that you want to purchase into the fields provided then click the Add button. To use the quick order form on the VIEW ORDER page click on the QUICK ORDER button to display the form. Selecting the HIDE QUICK ORDER button will hide the quick order form. Prior to using the Quick Order Form, please ensure that you sign in to the website before entering part numbers and quantities. If you do not sign in, the cart will be treated as a quote request/enquiry.

How does the Quick Order Pad work?
The Quick Order Pad allows you to generate large carts of goods on the website with minimal effort. If you already know the Blackwoods part numbers of the items you want to order, you can instantly add them to your order cart. To order large lists of items, you can copy a list of parts from a purchasing system, spreadsheet, e-mail or word processing document and paste them into the quick order pad. Quantities and part numbers must be separated by a comma, comma and space or tab character. For example, the format of the list below is valid.

1,08225007
1, 04881540
1 00794988

You cannot use both tab and comma characters or a space to separate quantity and part number for an individual line item. Also, the part number cannot be entered before the quantity. For example, the format of the list below is invalid and should not be used.

1, 04881540
1 , 08225007
1 00794988
06274401,1
04469209 1
06401414 1
00403478, 1

How do I compare products?
To compare products click PRODUCTS located in the top navigation bar, this will display the online catalogue. Select the product category and the product group that you are interested in. To compare similar products use the tick boxes to select the parts that you want to compare then click the Compare button. To compare all products within the product group click the Compare All button. Parts selected will be displayed side-by-side for comparison with details that will help you decide which product is right for you.

How do I view my current order cart?
View your cart by clicking VIEW CURRENT CART located within the MY ACCOUNT menu. You can also view your cart by clicking on the cart icon on the top right navigation bar.

How are ordered items displayed in my cart?
Items are displayed in the order they have been entered. This also applies to quick ordering. Alternatively, you can sort your parts in numerical order by selecting the PART NUMBER heading at the top of the part number column on the cart view page.

How do I change the quantity of an item in my cart?
Select VIEW CURRENT CART located within the MY ACCOUNT menu to view your current cart. To change the quantity of an item, select the change button ( change button next to the quantity you wish to alter. Change the quantity in the text field provided and select the green tick to accept the change, otherwise select the red cross to cancel the change.

How do I delete an individual item from my cart?
Select VIEW CURRENT CART located within the MY ACCOUNT menu to view your current order cart. To delete an item select the delete icon next to the item that you want to delete.

How do I delete all items in my order?
Click the DELETE CART button in the CART page.

Can I save my cart and complete my order later?
If you sign in to the Blackwoods website and add parts to your order cart the contents of your cart will be saved automatically, which allows you to logout of the website and complete your order at a time that is convenient for you.

How do I know that my order has been submitted correctly?
You will receive an email confirmation with detailed information about your order shortly after the order has been submitted.

How do I print a copy of my processed order?
In the order summary screen click the Printer friendly version icon to display a pop-up window containing your order summary. To print, click the PRINT button at the bottom of the page or press CTRL+P. To close window click the CLOSE button.

How do I save a copy of my processed order?
In the Order Summary screen select a file format from the Download Order Summary as drop down list then click the DOWNLOAD button. If you would like to view the file in Microsoft Excel select the Tab Delimited Text format.

How do I create a saved cart?
Add parts to your order cart as you would normally for any order. Select VIEW CURRENT CART located within the top navigation bar to display your current cart. To create a saved cart click the Save Cart button. In the Saved Cart page enter a cart name into the text field provided and click the SAVE button. The new cart will now appear in the Current Saved Carts list.

How do I view my saved carts?
Select VIEW SAVED CART located within the MY ACCOUNT menu. A list of saved carts will appear on the View Saved Cart page. Select the VIEW button to change or view a saved cart.

How do I add individual items from my saved cart to my current order?
Select VIEW SAVED CART located within the MY ACCOUNT menu. A list of saved carts will appear. Select the VIEW button to view your saved cart. Select the items that you wish to add (checkboxes under the add column) and click ADD SELECTED TO CART to add all selected items from your saved cart to your current order cart.

How do I add all items from my saved cart to my current order?
Select VIEW SAVED CART located within the MY ACCOUNT menu. A list of saved carts will appear. Select the VIEW button to view your saved cart. Click the ADD ALL TO CART button to add all items from your saved cart to your current order cart.

How do I delete parts from my existing saved cart(s)?
Select the VIEW SAVED CART located within the MY ACCOUNT menu. A list of saved carts will appear. Select the VIEW button to change or view a saved cart. Click the delete icon next to an item (under the Del column) to remove individual parts from the saved cart.

Why use saved carts?
Saved carts are ideal for parts that you order frequently or for organising parts into categories that are relevant to you.

Why can’t I place an order online?
If you are logged in and do not have the option to place an order online you may be setup to view Pricing Only. If you are setup for online ordering and are experiencing difficulties when trying to place an order online please contact eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au.

I am setup to order goods from multiple branches, how do I activate an alternate branch?
Once successfully logged into the website select MY ACCOUNT located within the top navigation bar. Scroll down to Change the current activated account then select the account or branch you want to activate from the drop down list.

What is the workflow approval and requisition system? How does it work?
Blackwoods Workflow Requisition and Approval System is an online procurement tool that supports in-house approval processes, allowing you to setup users with purchase limits, cost centres and other order approval requirements. If you would like to setup a workflow group for your organisation or require more information please contact eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au.

How do I place orders using the Workflow Requisition and Approval System?
The process for placing items into your order cart remains the same as for any other order. However, in the order cart you may be required to allocate cost centres for the order or for each line item within the order. When an order is finalised you will receive an automatic requisition number that you can keep or change to your preferred purchase order number. You may also be required to select a person to approve the order prior to submitting the order.

How do I know if my requisition has been approved/rejected? (Requisitioners Only)
When a requisition has been approved or rejected you will receive an email notification.

How do I view pending orders and/or requisitions? (Requisitioners Only)
When you sign in to the website all pending requisition notices will appear under the MY ACCOUNT menu when selected from the top navigation bar. The Approve Requisitions page will appear where you can select the Approve Requisitions link.

How do I approve an order? (Approvers Only)
Sign in to the Blackwoods website and all pending requisition notices will appear under the MY ACCOUNT menu when selected from the top navigation bar. The Approve Requisitions page will appear where you can select the Approve Requisitions link. To open the requisition, select the Basket ID that matches the requisition that you want to view. To approve the requisition click the APPROVE ORDER button at the bottom of the requisition page. In the next screen, you can change the requisition number, delivery address and/or special details if required. Click the SUBMIT button to finalise the requisition.

How do I reject an order? (Approvers Only)
Sign in to the Blackwoods website and all pending requisition notices will appear under the MY ACCOUNT menu when selected from the top navigation bar. The Approve Requisitions page will appear where you can select the Approve Requisition link. To open the requisition, select the Basket ID that matches the requisition that you want to view. In the requisition page you can enter a reason for rejecting the order into the field provided. To reject the requisition click the REJECT button located at the bottom of the page. Once rejected an email notification will be sent to the requester advising them. The notification will also include a reason for rejection if the approver has provided a reason in the field provided.

How do I forward an order to another approver? (Approvers Only)
Sign in to the Blackwoods website and all pending requisition notices will appear under MY ACCOUNT menu when selected from the top navigation bar. The Approve Requisitions page will appear when you select the Approve Requisitions link. To open the requisition, select the Basket ID that matches the requisition that you want to view. In the requisition detail page scroll down to the bottom of the page and select from the drop down list the approver you want to forward the order to then click the FORWARD ORDER button.

How do I change the quantity of an order line in a requisition? (Approvers Only)
Click the Change button located next to the quantity that you want to change. Enter the quantity into the field provided then click the update icon (green tick ) to accept the change or click the cancel icon (red cross ) to reject the change.

How do I delete an order line from a requisition that I want to approve? (Approvers Only)
Click the Delete icon located at the end of the order line that you want to delete.

Why can’t I choose an approver when I put a requisition through the workflow system? (Approvers Only)
Depending on how your workflow group is setup, you may be able to order items that are on contract and/or under the order or line spend limit where the requisition does not require an approver.

How do I manage workflow details? (Approvers Only)
Sign in to the Blackwoods website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the Manage Workflows link to open the User Workflow Members page. Select the username of the user you want to make changes to. In the Manage Workflow Members page you can edit a user’s ability to view stock availability, display pricing, spend limit, approval levels, cost centre type and approvers. Click the UPDATE button to finalise changes..

How do I view my online order history?
Sign in to the Blackwoods website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Order History link to open the View Order History page. You can search for a single order by entering your purchase order number into the field provided then click the SEARCH button. Alternatively, you can search for a number of orders by selecting a month and year from the drop down lists provided then click the SEARCH button. Please note that the View Order History tool will only display orders that were placed on the Blackwoods website. To access the View Order History tool please email eBusiness@blackwoods.com.au or call 1800 750 588 and quote your username.

How do I view my invoices online?
Sign in to the Blackwoods website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Invoices link to open the View Invoices page. Select a search option to find invoices by Purchase Order Number, Blackwoods Order Reference Number, Blackwoods Invoice Number or Date Range then click the SEARCH button. Select the invoice number from the list of results to download an invoice reprint in PDF format. To access the View Invoices tool please email eBusiness@blackwoods.com.au or call 1800 750 588 and quote your username.

How do I check the status of an online order(s)?
Sign in to the Blackwoods website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Invoices link to open the View Invoices page. Select the View Order Status link to open the Order Status page. Enter your Purchase Order Number or Blackwoods Order Reference Number then click the GET ORDER STATUS button. Results will be listed below. The status column indicates where your order is in our warehouse system.

B/O – Items are on Backorder

ORDER – Order is being picked and packed

INVOICED – Order has been despatched and invoiced

Blackwoods does not offer a tracking service for online orders that have been dispatched.

Why can’t I see orders that I have placed by telephone or fax?
Blackwoods only offers the Check Order Status tool for orders that have been placed via the website.

Can I change my own account details, e.g password, contact details and delivery addresses?
To change your account settings you will need to sign in with your username and password. Once successfully logged in, select MY ACCOUNT located within the top navigation bar. Click on the Update User Details link to open the Update User Details page. Here you can change your name, contact details, as well as add, edit and delete delivery addresses.

How do I add a delivery address?
Sign In with your sign in username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed. Enter your new delivery address details and select the green tick icon to add this new address. You may continue to add additional addresses. IMPORTANT NOTE: Once you have added all new delivery addresss, please ensure that you select the SAVE button to ensure that all your new delivery addresses are saved to your account settings.

How do I change a delivery address?
Sign In with your username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed. Click the CHANGE button next to the delivery address you want to edit. Enter the changes into the fields provided then click the update (green tick) icon to accept the changes or click the cancel (red cross) icon to reject the changes.

How do I delete a delivery address?
Sign In with your username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed with a list of existing delivery addresses for your account. Locate the specific delivery address that you wish to delete and select the delete icon (delete icon) next to the address you want to remove. Please note that only 10 delivery addresses are listed per screen. Additional addresses can be viewed by selecting the page index links below the list.

How do I change my password?
Sign In with your username and password. Select MY ACCOUNT located within the top navigation bar and then select the Change Password link to open the Change Password page. Enter your existing password (passwords are case sensitive) and then type in your new password and then retype it again. Click on the UPDATE button to confirm the password change. Please note: Your new password must be between eight (8) and sixteen (16) characters long and must contain at least one numeric character [0-9]. Your password cannot be the same as your username. Passwords are case sensitive.

Who do I contact if I have a technical product question?
If you have a technical question about a product that you have purchased call your local Blackwoods branch on 13 73 23 or click the Product Support link located within the left navigation bar and enter your details into the enquiry form and you will be contacted by one of our Blackwoods Technical Specialists.

What version of browser is recommended for viewing the website?
The site is best viewed in Microsoft Internet Explorer, version 6.0 with service pack 2 or above.

How long does it take for the website to ‘time out’?
The Blackwoods website times out after 20 minutes of inactivity. A user is automatically logged off after a period of time as a security measure.

Will I lose my order information if the website ‘times out’?
No. Your order information will be automatically saved in the order cart.

Why does the website appear to be running slowly?
It depends on the type of Internet connection, the Internet Service Provider (ISP) and when you access the website as the website can experience increased traffic during certain times of the day.

What security features does the website use?
The website uses 128 Bit SSL (Secure Socket Layer) encryption, which provides protection of sensitive information. For site sign in we use HTTPS which is more secure than HTTP for transmitting data over the Internet.

Do I need cookies to use the website?
Yes. You will need to enable cookies in order to fully use the capabilities of the website.

How do I submit a quote request?
Add the items that you would like a quote on into the enquiry cart then click the FINALISE ENQUIRY button. Enter your details into the quote request form then click the SUBMIT button. Alternatively, select the shopping cart icon on the top right corner of the homepage to view the enquiry cart. Then select either on the BACK TO PRODUCTS button or use the search function on the top navigation bar to search for a part and then add to enquiry cart. Then click the FINALISE ENQUIRY button. Enter your details into the quote request form then click the SUBMIT button to forward your request to us. Note you can provide a description of the items that you are enquiring about in Your Message text box if you can’t find the exact part you are looking for.

How do I locate my closest branch?
You can locate your closest branch or trade centre by selecting ABOUT US from the top navigation bar and then selecting BRANCH LOCATIONS link from the drop down menu to open the Branch locations page. Then select a state from the Branch Locations page and this will open the Branch Location page for the state listing the address and contact details for all branches in the selected state. Alternatively you can click on the Store Locator link at the footer navigation of the Blackwoods homepage.

How do I apply for an account with Blackwoods?
You can open a Blackwoods account through the Open New Account process on the Blackwoods website. Select the REGISTER button under the My Account Sign In form on the homepage or alternatively select the Register link on the top right navigation on the homepage. Then select the OPEN button under the Open New Account (Recommended for new customer) header to begin the account opening process. For any assistance with completing the account opening process or enquires please contact eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au.

We are continually adding questions and answers to this list. If you would like to see a particular question and answer on this page, please use the Contact Us form to provide details and we will endeavour to add it to this page.

How do I register to order online?
You can register to order online from blackwoods.com.au by selecting the REGISTER located under My Account Sign In option on the home page. Please fill in all fields with a red asterisk (*) next to it, as they are mandatory. Once you have submitted your online registration form our eBusiness team will validate your details and send a notification email with your username and password within 24 hours.

Do I need a Blackwoods account number to register online?
Yes. At present, online ordering from the Blackwoods website is only available to customers that have an account with Blackwoods. If you would like to apply for a Blackwoods trade account please click here.

How do I place an order online?

Sign in to the Blackwoods website by entering your sign in username and password into the My Account Sign In Form located within the right hand navigation bar on the home page.
If you know the Blackwoods part number(s) of the product(s) you want to order enter the part number and quantity into the quick order form or the quick order pad located on the right hand side of the home page.
Search for parts using the Product Locator or browse through our online catalogue by selecting PRODUCTS from the top navigation bar. Once you find the part that you want to order, enter the quantity into the text field provided and click the Add to Order button.
Select View Order to see your order cart.
When you are ready to place an order click the Finalise Order button. Fill in your purchase order details then click the Submit button to process your order.
Once your order has been processed the Order Summary screen will appear with the details of your order.
When we receive your order an order confirmation will be sent to you via email.

How do I view my saved carts?
Select VIEW SAVED CART located within the MY ACCOUNT menu. A list of saved carts will appear on the View Saved Cart page. Select the VIEW button to change or view a saved cart.

Why can’t I place an order online?
If you are logged in and do not have the option to place an order online you may be setup to view Pricing Only. If you are setup for online ordering and are experiencing difficulties when trying to place an order online please contact eBusiness Support on 1800 750 588 or email eBusiness@blackwoods.com.au.

How do I approve an order? (Approvers Only)
Sign in to the Blackwoods website and all pending requisition notices will appear under the MY ACCOUNT menu when selected from the top navigation bar. The Approve Requisitions page will appear where you can select the Approve Requisitions link. To open the requisition, select the Basket ID that matches the requisition that you want to view. To approve the requisition click the APPROVE ORDER button at the bottom of the requisition page. In the next screen, you can change the requisition number, delivery address and/or special details if required. Click the SUBMIT button to finalise the requisition.

How do I view my invoices online?
Sign in to the Blackwoods website and go to MY ACCOUNT menu when selected from the top navigation bar. Click on the View Invoices link to open the View Invoices page. Select a search option to find invoices by Purchase Order Number, Blackwoods Order Reference Number, Blackwoods Invoice Number or Date Range then click the SEARCH button. Select the invoice number from the list of results to download an invoice reprint in PDF format. To access the View Invoices tool please email eBusiness@blackwoods.com.au or call 1800 750 588 and quote your username.

What security features does the website use?
The website uses 128 Bit SSL (Secure Socket Layer) encryption, which provides protection of sensitive information. For site sign in we use HTTPS which is more secure than HTTP for transmitting data over the Internet.

How do I add a delivery address?
Sign In with your sign in username and password. Select MY ACCOUNT located within the top navigation bar and then select the Update User Details link to open the Update User Details page. Select the Edit Delivery addresses link and a new window will be displayed. Enter your new delivery address details and select the green tick icon to add this new address. You may continue to add additional addresses. IMPORTANT NOTE: Once you have added all new delivery addresss, please ensure that you select the SAVE button to ensure that all your new delivery addresses are saved to your account settings.

How do I locate my closest branch?
You can locate your closest branch or trade centre by selecting ABOUT US from the top navigation bar and then selecting BRANCH LOCATIONS link from the drop down menu to open the Branch locations page. Then select a state from the Branch Locations page and this will open the Branch Location page for the state listing the address and contact details for all branches in the selected state. Alternatively you can click on the Store Locator link at the footer navigation of the Blackwoods homepage.

Help