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Frequently Asked Questions
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How do I register to order online?
You can register to order online from blackwoods.com.au by selecting the Register for
Login link, located under the login form on the home page. Please fill in all fields with a
red asterisk (*) next to it, as they are mandatory. Once you have submitted your online
registration form our eBusiness team will validate your details and send a notification
email with your login ID and password within 24 hours.
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Why register with Blackwoods online?
Blackwoods online offers a complete online ordering solution that can be accessed 24
hours a day, 7 days a week, with an array of self-service online tools that will save
you time and money, including:
- Online catalogue
- Real-time price and availability
- Product information and images
- Online ordering
- Order confirmation (via email)
- Saved baskets
- Order status
- Order history
- Invoice reprint
- Workflow requisition and approval system
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Why do I need a login ID and password?
A login ID and password allows us to identify who you are so that we can provide you
with secure access our website to view your customer specific pricing, real-time
availability at your local branch and enables you to place orders online.
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Why do I receive a message telling me that my login ID is not available?
Blackwoods currently has a large number of customers who have registered to use the website.
It is possible that the login ID you requested has already been allocated to another customer.
If your login ID is not available please enter a new one and select Check if Login ID is available.
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Can I have spaces in my login ID?
Your login ID cannot include spaces. However, an underscore ‘_’ character can be used
instead of a space.
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Do I need a Blackwoods account number to register online?
Yes. At present, online ordering from the Blackwoods website is only available to customers
that have an account with Blackwoods. If you would like to apply for a Blackwoods trade account
please download a form by clicking here.
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Are my login ID and password case sensitive?
Passwords are case sensitive. Login IDs are not case sensitive.
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What do I do if I have forgotten my password?
Click Login at the top of the login form then select Request forgotten password.
Enter your login ID then click Request Password. Confirm that your email address is correct
then click Proceed. You will receive an email notification containing your password details.
Alternatively, please contact Blackwoods Online Support on 1800 750 588 or email
OnlineSupport@blackwoods.com.au and quote your login ID and we will send you a new
password via email once we verify your details.
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What do I do if I have forgotten my login ID?
Please call Blackwoods Online Support on 1800 750 588 and will we send your login ID and
password via email once we verify your details.
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Why can’t I login?
Please see the following steps for details on how to login to the Blackwoods website:
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Once you have received your login ID and password via email go to the
Blackwoods website.
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Go to the Login Form, which is located within the left hand navigation bar on the
home page. Enter your login ID into the field labelled Login then enter your password
into the field labelled Password. Click the Login button.
Ensure that your login ID and password are correct. If you are logging in for the first time,
please make sure the details entered into the Existing Password field are the same as the
details you received in the notification email and that you enter your new password correctly
into the New Password fields. If you have already logged in before please ensure your login
details are entered correctly. Please note passwords are case sensitive.
If you cannot remember your login details or still cannot login to the Blackwoods website
please go to Request Forgotten Password. Or call Blackwoods Online Support on 1800 750 588 or
email OnlineSupport@blackwoods.com.au and we send your login ID and password via email once
we verify your details.
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Searching For Products
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How do I browse the online catalogue?
From the home page, select one of the rotating product category icons, or alternatively, select
PRODUCTS on the top navigation bar. You can also drill down directly to a product category by
selecting the appropriate category from the product category drop down list, located within
the left hand navigation bar on the home page.
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How do I search for products using a Blackwoods part number?
Enter the Blackwoods part number into the Product Locator, located within the left hand
navigation bar of the home page and select the part number option, then click the GO button.
You can also select SEARCH on the top navigation bar and this will redirect you to the
catalogue search page. Enter the Blackwoods part number in the search field, select PART NUMBER
from the 'search by' drop down list and then click the SEARCH button. The product detail page
for the part number entered will be displayed.
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How do I search for products using keywords?
Enter the keyword(s) into the Product Locator, located within the left hand navigation bar
of the home page and select the keyword option then click the GO button. You can also
select SEARCH on the top navigation bar and this will redirect you to the catalogue search
page. Enter the keyword(s) in the search field, select KEYWORD from the 'search by' drop
down list then click the SEARCH button. A list of product groups where the product exists
will be displayed. Click on the relevant product group to display a list of parts.
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Why aren’t there any results for my search?
If there are no search results you may have entered too many keywords or entered a keyword or
part number that could not be recognised.
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Why can’t I see the entire Blackwoods catalogue online?
The Blackwoods online catalogue includes all products displayed within the current Blackwoods
catalogue. Users may view different product ranges because they are setup with a customised
catalogue, which includes:
- Contract Items Only
- Product Group Restrictions
If you are not setup with a customised catalogue and still cannot see the entire Blackwoods
catalogue online please call Blackwoods Online Support on 1800 750 588 or email
OnlineSupport@blackwoods.com.au for assistance.
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Ordering
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How do I place an order online?
1.
Login to the Blackwoods website by entering your login ID and password into the
Login Form located within the left hand navigation bar on the home page.
2.
If you know the Blackwoods part number(s) of the product(s) you want to order enter
the part number and quantity into the quick order form or the quick order pad located
on the right hand side of the home page.
3.
Search for parts using the Product Locator or browse through our online catalogue by
selecting PRODUCTS from the top navigation bar. Once you find the part that you want
to order, enter the quantity into the text field provided and click the Add to Order
button.
4.
Select View Order to see your order basket.
5.
When you are ready to place an order click the Finalise Order button. Fill in
your purchase order details then click the Submit button to process your order.
6.
Once your order has been processed the Order Summary screen will appear with the
details of your order.
7.
When we receive your order an order confirmation will be sent to you via email.
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How do I add parts to my order?
If you know the Blackwoods part number of the item that you want to order use the
Quick Order Form or the Quick Order Pad, located on the right hand side of the home page.
This feature is also available in the VIEW ORDER/BASKET page.
If you have found a part that you want to order while browsing the online catalogue, enter
the quantity you want in the product detail screen then click the Add to Order button.
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Why is there a date in the availability column?
Some parts are not held in stock or may be temporarily out of stock and the date indicates when we
are expecting the part to come back into stock. The part can still be ordered and will be dispatched
as soon as possible. For more information please contact your local Blackwoods branch on 13 73 23.
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How does the Quick Order Form work?
For your convenience, the Quick Order Form is located on the right hand side of the home page
and on the VIEW ORDER page. Simply enter the Blackwoods part number and quantity that you want
to purchase into the fields provided then click the Add button.
To use the quick order form on the VIEW ORDER page click on the QUICK ORDER button to display
the form. Selecting the HIDE QUICK ORDER button will hide the quick order form. Prior to
using the Quick Order Form, please ensure that you login to the website before entering
part numbers and quantities. If you do not login, the basket will be treated as a quote
request/enquiry.
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How does the Quick Order Pad work?
The Quick Order Pad allows you to generate large baskets of goods on the website with minimal
effort. If you already know the Blackwoods part numbers of the items you want to order, you
can instantly add them to your order basket. To order large lists of items, you can copy a
list of parts from a purchasing system, spreadsheet, e-mail or word processing document and
paste them into the quick order pad.
Quantities and part numbers must be separated by a comma, comma and space or tab character.
For example, the format of the list below is valid.
1,08225007
1, 04881540
3 00794988
You cannot use both tab and comma characters or a space to separate quantity and part number
for an individual line item. Also, the part number cannot be entered before the quantity.
For example, the format of the list below is invalid and should not be used.
1, 04881540
1 , 08225007
1 00794988
06274401,1
04469209 1
06301414 1
00403478, 1
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How do I compare products?
To compare products click PRODUCTS located in the top navigation bar, this will display
the online catalogue. Select the product category and the product group that you are
interested in. To compare similar products use the tick boxes to select the parts that
you want to compare then click the Compare button. To compare all products within the
product group click the Compare All button. Parts selected will be displayed side-by-side
for comparison with details that will help you decide which product is right for you.
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How do I view my current order basket?
View your basket by clicking VIEW ORDER located within the top navigation bar.
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How are ordered items displayed in my basket?
Items are displayed in the order they have been entered. This also applies to quick ordering.
Alternatively, you can sort your parts in numerical order by selecting the PART NUMBER heading
at the top of the part number column on the basket view page.
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How do I change the quantity of an item in my basket?
Select VIEW ORDER located within the top navigation bar to display your current basket.
To change the quantity of an item, select the change button ( 
next to the quantity you wish to alter. Change the quantity in the text field provided and select the green tick
( )
to accept the change, otherwise select the red cross ( ) to cancel the change.
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How do I delete an individual item from my basket?
Select VIEW ORDER located within the top navigation bar to display your current order basket.
To delete an item select the delete icon (  )
next to the item that you want to delete.
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How do I delete all items in my order?
Click the DELETE ORDER button in the BASKET page.
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Can I save my basket and complete my order later?
If you login to the Blackwoods website and add parts to your order basket the contents of
your basket will be saved automatically, which allows you to logout of the website and
complete your order at a time that is convenient for you.
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How do I see my entire order?
Only 20 items are listed in your order basket per page. To view each page list across
multiple pages, select the index numbers located at the bottom of the order basket.
Please refer to the image below for more details.
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How do I view all items in my basket on one single page?
Select VIEW ORDER located within the top navigation bar to display your current order basket.
To view all items, select the VIEW ALL ITEMS hyperlink located under the order basket.
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How do I know that my order has been submitted correctly?
You will receive an email confirmation with detailed information about your order shortly
after the order has been submitted.
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How do I print a copy of my processed order?
In the order summary screen click the Printer friendly version icon to display a pop-up
window containing your order summary. To print, click the PRINT button at the bottom of the
page or press CTRL+P. To close window click the CLOSE button.
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How do I save a copy of my processed order?
In the Order Summary screen select a file format from the Save order as drop down list
then click the SAVE button. If you would like to view the file in Microsoft Excel
select the Tab Delimited Text format.
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How do I create a saved basket?
Add parts to your order basket as you would normally for any order. Select VIEW ORDER
located within the top navigation bar to display your current basket. To create a saved
basket click the Save Basket button. In the Saved Basket page enter a basket name into
the text field provided and click the SAVE button. The new basket will now appear in
the Current Saved Baskets list.
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How do I view my saved baskets?
Select VIEW ORDER on the top navigation bar, this will display your current order.
Select SAVED BASKETS in the left navigation bar. A list of saved baskets will appear.
Select the VIEW button to change or view a saved basket.
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How do I add individual items from my saved basket to my current order?
Select VIEW ORDER on the top navigation bar. This will display your current order.
Select SAVED BASKETS in the left navigation bar. A list of saved baskets will appear.
Select the VIEW button to view your saved basket. Select the items that you wish to
add (checkboxes under the add column) and click ADD SELECTED TO ORDER to add all selected
items from your saved basket to your current order basket.
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How do I add all items from my saved basket to my current order?
Select VIEW ORDER from the top navigation bar. This will display your current order.
Select SAVED BASKETS on the left navigation bar. A list of saved baskets will appear.
Select the VIEW button to view your saved basket. Click the ADD ALL TO ORDER button to
add all items from your saved basket to your current order basket.
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How do I delete parts from my existing saved basket(s)?
Select the SAVED BASKETS link on the left navigation bar. In the Saved Baskets page click
the VIEW button next to the basket that you want to edit. Click the delete icon ( ) next
to an item to remove individual parts from the saved basket.
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How do I delete a saved basket?
Select the SAVED BASKETS link on the left navigation bar.
Click the delete icon ( ) next to the basket that you want to remove.
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Why use saved baskets?
Saved baskets are ideal for parts that you order frequently or for
organising parts into categories that are relevant to you.
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Why can’t I place an order online?
If you are logged in and do not have the option to place an order online you may be setup
to view Pricing Only. If you are setup for online ordering and are experiencing difficulties
when trying to place an order online please contact Blackwoods Online Support on 1800 750 588
or email OnlineSupport@blackwoods.com.au.
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I am setup to order goods from multiple branches, how do I activate an alternate branch?
Once successfully logged into the website select MY ACCOUNT located
within the top navigation bar. Scroll down to Change the current
activated account then select the account or branch you want to activate
from the drop down list.
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What is the workflow approval and requisition system? How does it work?
Blackwoods Workflow Requisition and Approval System is an online procurement tool that
supports in-house approval processes, allowing you to setup users with purchase limits,
cost centres and other order approval requirements.
If you would like to setup a workflow group for your organisation or require more information
please contact Blackwoods Online Support on 1800 750 588 or email
OnlineSupport@blackwoods.com.au.
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How do I place orders using the Workflow Requisition and Approval System?
The process for placing items into your order basket remains the same as for any other order.
However, in the order basket you may be required to allocate cost centres for the order or
for each line item within the order. When an order is finalised you will receive an automatic
requisition number that you can keep or change to your preferred purchase order number.
You may also be required to select a person to approve the order prior to submitting the order.
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How do I know if my requisition has been approved/rejected?
When a requisition has been approved or rejected you will receive an email notification.
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How do I view pending orders and/or requisitions?
When you login to the website all pending requisition notices will appear under your
welcome message. Alternatively, login to the website and select MY ACCOUNT on the top
navigation bar. The Account Options page will appear where you can select the View Requisitions
link.
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How do I approve an order?
Login to the Blackwoods website and click the View pending requisition link. To open the
requisition, select the basket name of the requisition that you want to view. To approve
the requisition click the APPROVE button at the bottom of the requisition page. In the next
screen, you can change the requisition number, delivery address and/or special details if
required. Click the SUBMIT button to finalise the requisition.
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How do I reject an order?
Login to the Blackwoods website and click the View pending requisition link. To open the
requisition, select the basket name of the requisition that you want to view. In the requisition
page you can enter a reason for rejecting the order into the field provided. To reject the
requisition click the REJECT button located at the bottom of the page.
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How do I forward an order to another approver?
Login to the Blackwoods website and click the View pending requisition link. To open
the requisition, select the basket name of the requisition that you want to view.
Scroll down to the bottom of the page and select from the drop down list the approver you
want to forward the order to then click the FORWARD ORDER button.
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How do I change the quantity of an order line in a requisition?
Click the Change ( ) button located next to the quantity that you want to change.
Enter the quantity into the field provided then click the update icon ( ) to accept
the change or click the cancel icon ( ) to reject the change.
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How do I delete an order line from a requisition that I want to approve?
Click the Delete icon ( ) located at the end of the order line that you want to delete.
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Why can’t I choose an approver when I put a requisition through the workflow system?
Depending on how your workflow group is setup, you may be able to order items that are on
contract and/or under the order or line spend limit where the requisition does not require
an approver.
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How do I manage workflow details?
Go to MY ACCOUNT. Click Manager user workflow details. Select the Login ID of the user you
want to make changes to. In the Manage Workflow Details page you can edit a users spend
limit, approval levels, cost centre type and approvers. Click the SAVE CHANGES button to
finalise changes.
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Online Self-Service Tools
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How do I view my online order history?
Once you have successfully logged into the website click on the View Order History link.
You can search for a single order by entering your purchase order number into the field
provided then click the SEARCH button. Alternatively, you can search for a number of orders
by selecting a month and year from the drop down lists provided then click the SEARCH button.
Please note that the View Order History tool will only display orders that were placed on
the Blackwoods website. To access the View Order History tool please email
OnlineSupport@blackwoods.com.au or call 1800 750 588 and quote your login ID.
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How do I view my invoices online?
Once you have successfully logged into the website click the View Invoices link.
Select a search option to find invoices by Purchase Order Number,
Blackwoods Order Reference Number, Blackwoods Invoice Number or Date Range then click
the SEARCH button. Select the invoice number from the list of results to download an
invoice reprint in PDF format. To access the View Invoices tool please
email OnlineSupport@blackwoods.com.au or call 1800 750 588 and quote your login ID.
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How do I check the status of an online order(s)?
Select the Check Order Status link. Enter your
Purchase Order Number or Blackwoods Order Reference Number then
click the GET ORDER STATUS button. Results will be listed below.
The status column indicates where your order is in our warehouse system.
B/O – Items are on Backorder
ORDER – Order is being picked and packed
INVOICED – Order has been despatched and invoiced
Blackwoods does not offer a tracking service for online orders that have been dispatched.
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Why can’t I see orders that I have placed by telephone or fax?
Blackwoods only offers the Check Order Status tool for orders that have been placed via the website.
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Product Information
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Who do I contact if I have a technical product question?
If you have a technical question about a product that you have purchased call your
local Blackwoods branch on 13 73 23 or click the Product Support link located within
the left navigation bar and enter your details into the enquiry form and you will be
contacted by one of our Blackwoods Technical Specialists.
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Technical Website Information
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What version of browser is recommended for viewing the website?
The site is best viewed in Microsoft Internet Explorer, version 6.0 with service pack 2 or above.
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How long does it take for the website to ‘time out’?
The Blackwoods website times out after 20 minutes of inactivity. A user is automatically logged off after a period of time as a security measure.
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Will I lose my order information if the website ‘times out’?
No. Your order information will be automatically saved in the order basket.
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Why does the website appear to be running slowly?
It depends on the type of Internet connection, the Internet Service Provider (ISP) and
when you access the website as the website can experience increased traffic during
certain times of the day.
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What security features does the website use?
The website uses 128 Bit SSL (Secure Socket Layer) encryption, which provides protection of
sensitive information. For site login we use HTTPS which is more secure than HTTP for
transmitting data over the Internet.
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Do I need cookies to use the website?
Yes. You will need to enable cookies in order to fully use the capabilities of the website.
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Can I change my own account details, e.g password, contact details and delivery addresses?
You can change your password, contact details, as well as add, edit and delete
delivery addresses. To change your account settings you will need to login with
your login ID and password. Once successfully logged in, you can change your account
settings, by selecting MY ACCOUNT located within the top navigation bar.
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How do I add a delivery address?
Login with your login ID and password. Select MY ACCOUNT located within the top navigation
bar and then select the Update Details link. Select the Edit Delivery addresses link and a
new window will be displayed. Enter your new delivery address details and select the
green tick icon ( ) to add this new address. You may continue to add additional addresses.
IMPORTANT NOTE: Please ensure that you select the SAVE CHANGES button to ensure that all
your new delivery addresses are saved.
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How do I change a delivery address?
Login with your login ID and password. Select MY ACCOUNT from the top navigation bar and then
select the Update Details link. Select the Edit Delivery addresses link and a new window will
be displayed. Click the change ( ) button next to the deliver address you want to edit. Enter
the changes into the fields provided then click the update ( ) icon to accept the changes or
click the cancel ( ) icon to reject the changes.
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How do I delete a delivery address?
Login with your login ID and password. Select the MY ACCOUNT from the top navigation bar
and then select the Update Details link. Select the Edit Delivery addresses link and a
new window will be displayed with a list of existing delivery addresses for your account.
Locate the specific delivery address that you wish to delete and select the delete
icon ( ) next to the address you want to remove. Please note that only 10 delivery addresses
are listed per screen. Additional addresses can be viewed by selecting the page index links below the list.
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How do I change my password?
Login with your login ID and password. Select the MY ACCOUNT from the top navigation
bar and select the Change Password option.
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How do I submit a quote request?
Add the items that you would like a quote on into the enquiry basket then click
the FINALISE ENQUIRY button. Enter your details into the quote request form then
click the SUBMIT button.
Alternatively, select QUOTE REQUEST on the top navigation bar and provide your contact
details and a description of the items that you are enquiring about. Select the SUBMIT
button to forward your request to us.
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How do I locate my closest branch?
You can locate your closest branch or trade centre by selecting your state on the
branch location map, located on the right hand side of the home page. Alternatively,
select the Branch Locations link on the right hand side of the home page, above the
map and select your state.
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How do I apply for an account with Blackwoods?
Print and fill out the Commercial Account Application Form then post it to your
nearest Regional Credit Office. This information is available on the front of the
Commercial Credit Application form. To check on the status of your application please
contact your nearest Regional Credit Office or phone your local Blackwoods branch on 13 73 23
We are continually adding questions and answers to this list.
If you would like to see a particular question and answer on this page,
please use this contact form to provide details and we will endeavour to add it to this page.
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